FAQ
Ordering a gift should feel easy. Here is what to expect from your Backyard Peaks order.
Production & delivery
How long does it take to make and ship my order?
Our products are made to order. Production time varies by item and fulfillment partner; shipping time is additional.
For teelaunch-fulfilled items, current estimates are:
- 3–6 business days for Kentucky-produced mugs
- 4–7 business days for apparel and tumblers
Other products may have different timelines, and personalization can add preparation time. These estimates can change during busy periods and aren’t guaranteed dispatch or arrival dates.
Supplier production status, checked September 30, 2026; supplier update September 2, 2026.
After dispatch, estimated transit is 2–7 business days in North America and 10–35 business days internationally. Allow time for both production and shipping. Estimates are not guaranteed arrival dates. See our shipping policy.
How much is shipping, and where is my tracking?
Free standard shipping on U.S. orders. No minimum. International shipping options and prices are shown at checkout. Tracking is shared when your order is fulfilled. A new tracking number may take time to show its first carrier scan.
For questions about an order, contact us with your order number.
Can I order for a birthday or another special date?
Please allow for production and transit before your event. Contact us before ordering if you have a deadline. We cannot guarantee an arrival date.
What should I know about international shipping?
International orders may be delayed by customs. Buyers are responsible for applicable customs duties and import taxes. See our shipping policy for details.
Personalization & order changes
How do I personalize a gift?
On products with a personalization field, choose your options and enter the requested name or wording before adding the item to your cart. Check spelling, capitalization, and your selected color or size.
For a different design change or a product without a personalization field, contact us before placing your order to confirm what is possible.
Can I change my address or cancel an order?
Check your delivery address and product details carefully before checkout. If you notice a mistake, contact us immediately. Changes cannot be guaranteed once production or shipping has begun. Please see our refund policy for cancellation terms.
Returns & help
Can I return or exchange an item?
Please read our refund policy for eligibility, time limits, and shipping responsibilities. Contact us with your order number and return request before sending an item back. Do not send returns directly to the manufacturer.
My order is damaged, incorrect, or missing. What should I do?
Contact us with your order number, a description of the problem, and photos if the item is damaged or incorrect. Our existing No Worry Guarantee covers shipments that never arrive or arrive with defects with a replacement or refund.
How can I contact Backyard Peaks?
Use our contact form or email contact@backyardpeaks.com. Support is available during business hours, Monday–Friday. Include your order number for questions about an existing order.