Refund policy

30-day returns

Our return policy lasts 30 days from delivery. After 30 days, we cannot offer a refund or exchange.

Start a return

Email Contact@BackyardPeaks.com with your order number and return request before sending your item back. Please do not send your purchase directly to the manufacturer.

Return conditions

• Your item must be unused and in the same condition you received it.
• It must be in its original packaging.
• A receipt or proof of purchase is required.

Items that cannot be returned

• Perishable goods, including food, flowers, newspapers and magazines
• Intimate or sanitary goods
• Hazardous materials, flammable liquids and gases
• Gift cards
• Downloadable software products
• Some health and personal care items

Partial refunds, when applicable

Only a partial refund may be granted for:

• An item that is not in its original condition, is damaged or is missing parts for reasons not due to our error

Return shipping

Buyers pay their own return shipping costs. Shipping costs are non-refundable.

For items over $75, consider a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.

BackyardPeaks Purchase Protection

Damaged or lost orders are covered by BackyardPeaks. Email Contact@BackyardPeaks.com with your order number so we can help resolve the issue.

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same item, email Contact@BackyardPeaks.com.

The time it takes for an exchanged item to reach you may vary depending on where you live.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and tell you whether your refund is approved or rejected.

Approved refunds are credited to your credit card or original payment method. Processing and posting may take additional time.

If your refund has not arrived

1. Check your bank account again.
2. Contact your credit card company. It may take time for the refund to be posted.
3. Contact your bank, as processing time may apply.
4. If you have completed these steps and still have not received your refund, email Contact@BackyardPeaks.com.

Cancellations

We do not accept cancellations. Please contact us if you have a problem with your order.