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My original order was lost in the Christmas rush and the customer service department stayed in touch with me when I notified them it had not arrived, once we realized it was probably lost in the mail they quickly sent me another one. Thank you so much for staying on top of it.
Your item was lost due to a shipping carrier mistake. The package was routed to the wrong post office. I truly apologize for the inconvenience. If the item is still not delivered in the next few business days, please let me know right away.
Thank you for your understanding and patience during this busy season.